Shipping policy

We offer 3 methods of delivery in South Africa, based on cart value and your location;

1. Free Express Courier (This service applies automatically when you spend R1000 or more. Delivery time is 1 - 3 business days based on your location.)

2. Economy Courier - R89 (This service applies automatically when you spend less than R1000. Delivery time is 4 - 5 business days based on your location.)

3. Express Courier - R120 (Disclaimer: Delivery time is 1 - 3 days. Service is not guaranteed for Regional/Township areas. Purchase must be made before 12:00 pm same day.)


Delivery Process

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The time to prepare your order for dispatch is usually 1 business day. We will send you updates on your parcel by email until delivery has been fulfilled. Delivery is up to 5 business days, depending on your location and delivery method.

Should you need further clarification please contact hello@mysmoothskin.co.za.